Frequently Asked Questions

What makes JusTouch different from other skincare brands in Pakistan?

JusTouch Skincare stands out because we started with a mission to provide clean, honest skincare in a market flooded with products containing mercury, steroids, and harmful synthetic chemicals. All our products are made with organic, plant-based ingredients that are dermatologist-approved and chemical-free.

We focus on creating formulas specifically designed for Pakistani skin types and climate conditions, addressing concerns like pigmentation, acne, and weather-related damage. Every product is designed to revitalize your skin naturally, not hide it under chemicals.

Are JusTouch products truly organic and natural?

Yes, absolutely. We use organic, plant-based ingredients that naturally blend with your skin. Our formulas are free from mercury, steroids, parabens, and harsh synthetic chemicals. Key ingredients in our products include Vitamin C, Retinol, Niacinamide, Hyaluronic Acid, Arbutin, Collagen, and natural extracts like Chamomile Flower Extract and Grape Seed Oil.

We believe in the pure strength of nature and only use ingredients that deliver gentle, effective, and beautiful results. You can find the complete ingredient list on each product page.

What skin concerns can JusTouch products address?

Our product range is designed to tackle multiple skin concerns common among Pakistani customers.

We offer specialized solutions for anti-aging with retinol and collagen, acne and blemishes with targeted cleansers and treatments, brightening and whitening for pigmentation and dark spots, dullness with Vitamin C formulations, hydration for dry skin using hyaluronic acid and glycerin, oil control for oily and combination skin, and uneven skin tone. 

Whether you're dealing with acne scars, fine lines, dryness, or sun damage, we have effective products formulated for your specific needs.

How are JusTouch products formulated for Pakistan's climate?

Living in Pakistan means dealing with intense heat, high humidity, pollution, and harsh sun exposure. Our products are specifically formulated to work effectively in these challenging conditions. Our lightweight, non-comedogenic formulas won't clog pores even in humid weather.

The hydrating ingredients help combat dryness from air conditioning and heat, while antioxidants protect against pollution and UV damage. Our pH-balanced cleansers work gently without stripping essential oils that your skin needs to stay protected in Pakistan's climate.

Are JusTouch products suitable for all skin types?

Yes, our products are formulated to be safe and effective for all skin types including normal, dry, oily, combination, and sensitive skin. Our formulas are gentle yet effective, and we use ingredients that are suitable for even sensitive skin.

However, if you have extremely sensitive skin or specific allergies, we recommend doing a patch test before full application. You can apply a small amount of product on your inner wrist or behind your ear and wait 24 hours to check for any reaction.

How long does it take to see results with JusTouch products?

Results vary depending on the product and your specific skin concern, but generally you can expect to see initial improvements within two to four weeks of consistent use. For concerns like hydration and oil control, you may notice changes within the first week.

For brightening and fading dark spots, visible improvements typically appear after four to six weeks. Anti-aging results and significant texture improvements usually become noticeable after six to eight weeks of regular use.

The key is consistency, applying the products as directed every day for best results. Remember to always use sunscreen during the day when using products with Retinol or Vitamin C. 

What is the correct order to use JusTouch products?

For optimal results, follow this simple skincare routine. In the morning, start with a face wash to cleanse your skin, apply serum to target specific concerns, follow with a moisturizing cream, and always finish with sunscreen with SPF thirty or higher.

At night, begin with a face wash to remove dirt and makeup, apply your chosen serum, and finish with a night cream like our Brightening Cream with Retinol. Our products are designed to work together, so you can safely use multiple JusTouch products in your routine. Start with one or two products and gradually build your routine as your skin adjusts.

How long does delivery take?

Delivery typically takes three to five business days for major cities including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad. For other cities and rural areas, delivery takes five to seven business days.

Once your order is dispatched, you'll receive a tracking number via email or SMS so you can monitor your package. We work with reliable courier partners to ensure your products reach you safely and on time.

What is your return and refund policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please contact us within seven days of delivery with photos of the issue. We'll arrange a replacement or full refund. For unopened products in original packaging, returns may be accepted within a specific timeframe.

Please note that for hygiene reasons, we cannot accept returns on opened skincare products unless they are defective. For complete details on eligibility, process, and timelines, please visit our Refund Policy page or contact our customer support team.

Are JusTouch products safe for men?

Absolutely! Skincare is for everyone, regardless of gender. Our products are effective for both men and women dealing with various skin concerns. In fact, many men in Pakistan are now prioritizing skincare and choosing JusTouch for concerns like acne, oily skin, dullness from sun exposure, and anti-aging.

Our formulas are lightweight, fast-absorbing, and won't leave a heavy or greasy feeling, making them perfect for men who want effective skincare without complicated routines.

Can I use JusTouch products during pregnancy or while breastfeeding?

While most of our products contain natural and organic ingredients, some active ingredients like Retinol should be avoided during pregnancy and breastfeeding. We recommend consulting with your doctor or dermatologist before introducing any new skincare products during this time.

Our gentle cleansers and hydrating products are generally safe, but it's always best to get professional medical advice tailored to your specific situation. Your health and your baby's health are the top priority.

How should I store JusTouch products?

To maintain the effectiveness and shelf life of your JusTouch products, store them in a cool, dry place away from direct sunlight and heat. Avoid keeping products in your bathroom where humidity and temperature fluctuations can affect their quality. Always close lids tightly after use to prevent contamination and oxidation.

Products containing Vitamin C and Retinol are especially sensitive to light and air, so make sure these are stored properly. Most JusTouch products have a shelf life of twelve to twenty-four months when stored correctly and unopened.

Do you offer Cash on Delivery?

Yes, we understand that many customers in Pakistan prefer Cash on Delivery for online purchases. We accept COD across Pakistan, making it convenient and secure for you to shop. Simply place your order, and pay when your package is delivered to your doorstep.

There may be a minimum order requirement for COD depending on your location. For the most current information about payment methods and any associated charges, please check our website or contact our customer support team.

Are JusTouch products halal and cruelty-free?

We are committed to ethical and responsible skincare. Our products are cruelty-free and we never test on animals at any stage of production. Regarding halal certification, please contact our customer support team for specific information about individual products.

We understand this is important to many of our customers and we're transparent about our formulations. All our ingredients are carefully sourced and our manufacturing processes follow strict quality standards to ensure purity and safety.

How can I contact JusTouch customer support?

We're here to help! You can reach us through multiple channels. Visit our Contact Us page on the website for detailed information, connect with us on social media through Facebook, Instagram, TikTok, and YouTube where we're active as JusTouch Official, or send us a message directly through our website.

Our friendly customer support team typically responds within twenty-four to forty-eight hours. Whether you need product recommendations, have questions about your order, or need skincare advice, we're always happy to assist you on your journey to naturally glowing skin.