Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aqbrsultan@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aqbrsultan@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aqbrsultan@gmail.com.
JusTouch Return & Refund Policy
At JusTouch Skincare, your satisfaction is at the heart of everything we do. We’re committed to delivering premium skincare products — but if something isn’t quite right, we’re here to make it right.
🌿 Hassle-Free Returns (30 Days Guarantee)
We understand skincare is personal. If you’re not completely satisfied with any regular-priced item, you may request a return within 30 days of your purchase date. (Please note: items purchased during sales or promotions may not be eligible for return.)
How to Start Your Return?
Reach Out – Contact our Customer Care team at +92 320 0321234 or email us at justouchofficial@gmail.com to request a Return Authorization Number (RA#).
Prepare Your Package – Safely pack your item in a well-padded envelope or box to avoid any damage in transit. Include a note with your:
- Order ID
- Return Authorization Number (RA#)
- Full Name
Label Clearly
- Write your Return Authorization Number clearly on the outside of the package.
Return Address
JusTouch Skincare– Returns Department
916, Ravi Block Allama Iqbal Town, Lahore, 54000 Punjab, Pakistan
🕐 Please allow us 1–2 weeks for your return to be inspected and processed once it arrives at our distribution center. You will be notified via email once your refund has been issued.
- ⚠️ Returns are only applicable for items purchased directly through www.justouch.pk.
- 🚚 Damaged Product Promise
Your products should arrive as beautifully as we packed them — but if they don’t, we’ll make it right.
If your item arrives damaged (beyond normal shipping wear), please contact us within 15 days of receiving your order:
📞 Phone: +92 320 0321234
📧 Email: justouchofficial@gmail.com
Please include:
- Your Order Number
- A clear photo of the damaged item
- Your email address and contact number
📦 Tip: Save the box and all packaging materials until your claim is resolved, as they may be needed for inspection.
💛 Our Promise to You
Every Justouch product is crafted with care — and so is our customer service. Whether you're glowing with joy or facing an issue, we’re always here to help with a touch of sincerity and speed.
